E-FILE | TAX YEAR: 2016
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FREQUENTLY ASKED QUESTIONS (FAQs)
Question: How do I notify the IRS my address has changed?
Answer: There are several ways to tell the IRS your new address: click here.
Question: What should I do if I noticed a mistake on my federal return that has already been filed?
Answer: It depends on the type of mistake. Many mathematical errors are caught during the processing of the tax return and corrected by the IRS, so you may not need to correct these mistakes. If you believe the filing status, your income, deductions, or credits must be corrected, please contact us so that we prepare an amended return for you. Please note: Generally, for a credit or refund, you must file an amendment within 3 years (including extensions) after the date you timely filed your original return or within 2 years after the date you paid the tax, whichever is later. Allow the IRS up to 16 weeks to process an amended return.
Question: Can I receive a tax refund if I am currently making payments under an installment agreement or payment plan for a prior year's federal taxes?
Answer: Generally, no. A condition of your installment agreement is that the IRS will automatically apply any refund due to you against taxes you owe. If your refund exceeds your total balance due on all outstanding liabilities including accruals, you will receive a refund of the amount over and above what you owe. Because your refund is not applied toward your regular monthly payment, you must continue making your installment agreement payments as scheduled and in full until your liability including accruing penalty and interest is paid in full. Regardless whether you are participating in an installment agreement or other payment arrangement with the IRS, you may not get all of your refund if you owe certain past-due amounts, such as federal tax, state tax, a student loan, or child support. For more information on these non-IRS refund offsets, you can call the Bureau of the Fiscal Service (BFS) at 800-304-3107 (toll-free).
Question: I lost my refund check. How do I get a new one?
Answer: If you have lost your IRS refund check, call the IRS at 800-829-1954 (toll-free) and either use the automated system or speak with an agent to initiate a refund trace. If you filed a married filing jointly return, you cannot initiate a trace using the automated systems. The IRS will issue you a Form 3911, Taxpayer Statement Regarding Refund, to get the replacement process started or you can download the form on the IRS website.
Once your claim for a missing refund is processed, if the check was not cashed, you will receive a replacement after the original check is canceled. If the refund check was cashed, the Bureau of the Fiscal Service (BFS) will provide you with a claim package that includes a copy of the cashed check. BFS will review your claim and the signature on the canceled check before determining whether they can issue you a replacement check. The BFS review can take up to six weeks to complete.
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